Delivery
The contractual partners for the delivery of shipments are [Pošta Slovenije, FedEx...], but the seller reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.
The delivery deadline for the products in stock is normally between 2 to 7 business days for delivery addresses in Slovenia, unless the delivery service delivers to the delivery address at a later date. For other products, the delivery time specified by the product or in the shopping cart when purchased in the online store, applies to delivery addresses in Slovenia. Each item from the online store is accessible within a reasonable period of time, unless the delivery service does not provide this and it is explicitly stated next to the product or in the shopping cart, then on Saturdays, Sundays and holidays the seller does not ship the goods.
The buyer or the addressee is obliged to check the quantity and quality of the goods upon receipt. The buyer expressly undertakes to waive other methods of reimbursement of costs incurred, purchase price and paid delivery costs, such as claims for damages in the form of civil lawsuits and the like, due to the subsequent delivery of goods or another method of delivery of goods. However, all other minimum rights in accordance with the provisions of Articles 23 and 24 of the Consumer Protection Act are retained.
Withdrawal from the contract/Return of goods
The buyer has the right to notify the seller within 14 days from the day of receipt of the ordered products to the published e-mail address that he withdraws from the sales contract, without having to state the reason for such a decision. The buyer is deemed to have returned the goods in good time if he has sent it within the 14 day refund period. The time limit begins on the day on which the ordered item is taken over. The only cost borne by the buyer due to the withdrawal from the purchase agreement, is the cost of returning the products to the seller.
To withdraw from the purchase agreement, the buyer should complete the form on the link below or draw up a withdrawal statement containing the information in the form below:
https://docs.google.com/document/d/1DReixyTo-e4yFHNloOpwkGQSIpM-W2WsdLAMiBknjRk/edit?usp=sharing
The buyer may forward the declaration to the seller on the published e-mail address, post, personally, or attach it to the returned items. A copy of the invoice must be attached to the declaration.
The deadline for the refund of purchased products is 14 days from the date of the notice of withdrawal from the purchase agreement. Returned products must be undamaged, in their original packaging and in an unchanged quantity, unless the products are destroyed, damaged, lost or their quantity is reduced without the fault of the buyer. In the event that the defect has caused ineligible costs for the buyer, the seller will try to pay them no later than 14 days from the reasoned notification with an explanation of the defect. The seller carefully packs all products in the delivery box before shipping. All products are undamaged, carefully inspected and in their original packaging before being packaged.
For returned items, the seller returns the paid amount or the used gift voucher to the buyer no later than 14 days after receiving the notice of withdrawal, and any used promotional codes and other discounts are not returned to the buyer. The return of the paid amount is made by the seller to the buyer's bank account or with the same payment method as it was received. The gift voucher used is returned by the seller in the form of a credit note. Return in cash is not possible. The seller constantly strives to ensure that changes to the website take place flawlessly, but it can still happen that an error occurs, and the seller undertakes to eliminate it as soon as possible upon discovery. The buyer can alert the seller about the error by calling or e-mailing
In the event of withdrawal from the contract, the buyer returns the received item either by mail to the seller's address or brings it in person to the seller's collection point. The return of the received items to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
The buyer must not use the items unhindered until the withdrawal from the contract. The buyer may inspect and test the items to the extent strictly necessary to establish the actual situation. The buyer is responsible for the reduction in the value of the goods if the reduction is due to conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.
The buyer has no right to withdraw from the contract in the case of contracts, the subject of which is an article, manufactured according to the exact instructions of the buyer, adapted to his personal needs, which by its nature is not suitable for return, which is perishable or already expired.
In exceptional cases, when the items are not returned in accordance with the ZVPot, the seller may offer the buyer the purchase of the item with appropriate compensation, which the trader determines with the minutes upon return. Discounted redemption is taken into account upon confirmation of the buyer by e-mail. The buyer uses the said redemption only when ordering another item of the same or higher value
The right to a refund of the purchase price in the event of a warranty claim and material defects is regulated in more detail by the provisions of the Consumer Protection Act.
If the buyer decides to withdraw from the contract for the items that make up the kit, he can request a replacement for the same kit or a refund for the entire kit. The buyer can replace the item from the set, in case of a material defect or damage to the item, and cannot request a refund. In the case of claiming the warranty of the item from the set, the manufacturer's warranty period applies.